Contact Us
You must be 18 or older to use this site, and 21 or older where your state or the casino requires it. If you gamble, please do so only with money you can afford to lose. For free, confidential support in the US, call the National Problem Gambling Helpline at 1-800-GAMBLER.
Want to contact the Top Bitcoin Casinos team? This page explains what we can help with, what to include in a message, and when you should contact someone else. Most of our mail concerns corrections to our crypto casino reviews, questions about how we rank sites, and feedback on the guides.
What you can contact us about
- Corrections: a bonus term, supported coin, licence detail or withdrawal rule on our pages looks out of date or wrong.
- Methodology questions: you want to know how we compare sites on coin support, payout speed, licensing, anonymity and bonus conditions. Our About Us page covers this in detail.
- Feedback: something in a guide was unclear, or you'd like us to cover a topic such as wallet setup, network fees or stablecoin deposits.
- Business or partnership enquiries: operators and publishers who want to talk to us. Please note that commercial relationships do not decide where a casino is ranked, and payment cannot buy a position.
- Accessibility or site problems: a page that won't load properly or a broken link.
What we can't help with
We are an independent comparison site, not a casino. We don't hold player funds, process deposits or withdrawals, or have access to anyone's account. That means we can't:
- Recover a lost password, reverse a transaction or release a pending crypto withdrawal.
- Resolve a dispute over bonus terms, wagering requirements or a closed account.
- Recover coins sent to the wrong address or the wrong network. On-chain transfers are generally irreversible.
- Give legal or tax advice. Please consult a qualified professional about your state's gambling laws and your tax position.
For account problems, go to the casino's own support channels first. Keep your transaction ID (TxID), the wallet address used, the coin and network, and the time of the transaction handy, because support teams will usually ask for them.
Casino problems: who to contact
| Your issue | Best first step |
|---|---|
| Deposit or withdrawal not showing | Check the transaction on a public block explorer, then contact the casino's support with the TxID. |
| Bonus not credited or terms disputed | Re-read the bonus terms, then raise it with the casino's support in writing. |
| Identity verification request | Ask the casino which documents it needs and why. Check its own terms. |
| Error or outdated detail on our site | Message us with the page and what you found. |
| Gambling is becoming a problem | Call 1-800-GAMBLER and see our Responsible Gambling page. |
How to write a message we can act on
- Name the page and the casino or guide you're referring to.
- Describe what's wrong or what you'd like to know, in a sentence or two.
- Include a source if you're reporting a correction, such as the casino's current terms page.
- Tell us the date you saw the information, since bonuses and limits change often.
- Leave out private details: never send private keys, seed phrases, passwords or full ID documents. We will never ask for them.
Corrections and how we handle them
Bonus offers, coin lists and limits can change without notice. Our information was last fact-checked on Oct 1, 2026, and we rely on published casino terms and licence information when we review a site. Casino advertising is not the same as verified fact, and where something can't be confirmed we try to say so. When a reader points out an error, we check it against the operator's current published terms and update the page if it holds up.
Advertising and independence
We may earn a commission if you sign up to a casino through links on this site. That doesn't affect our editorial ratings or the order of our rankings, and it doesn't change what you pay. You can read our full approach on the About Us page and the rules for using the site in our Terms and Conditions.
A note on legal standing and risk
There is no federal licence for online crypto casinos in the US. The sites we cover are offshore, typically licensed in places such as Curaçao or Anjouan rather than by a US regulator, and they operate in a legal grey area for US players. Laws differ by state, and some operators restrict certain states, so check your own state's rules before playing. Offshore sites may not offer the same player protections or self-exclusion tools as state-regulated operators. Crypto prices can also swing sharply, which adds a second way to lose value beyond the games themselves.
If you'd like to talk to someone about your gambling, the National Problem Gambling Helpline is 1-800-GAMBLER. We also have tools and advice on our Responsible Gambling page.